Login Help
Give us a chance to immediately help by calling 407-302-3361 -
we're sorry for the delay.
Alternatively, try the Lost Password Wizard, or the other
tips in this Login Help FAQ.
Naturally, we're also available via email.
- I thought I had an account but
when I try to login it says login or password are invalid. What
gives?
Most likely the email address or password weren't entered as our
database expects. Give us a call and we'll help you get squared
away, or use the Lost Password Wizard to retrieve your login
and password. However, due to security, the system
kcks you out after three misses. If this still doesn't help, just
email us and we'll help sort it out. We're sorry for
the trouble.
- I want to create a new user in
your system but I'm confused about what type of user to
select.
Select Individual if you're purchasing products for your own
personal use. Select corporate user if you're part of the GHD
(Genesis Hobby Distribution), our network of +400 hobby
dealers. Enter your dealer account number and email address
to access the dealer system. Apply for GHD status now, or later
though the Dealers button in
the bottom menu below.
- I tried to create a new customer
but it says one or more pieces of information were already
assigned to someone else in the database. What does this
mean?
To prevent confusion, our database verifies the
customer record using email or telephone number to ensure
you're you! Naturally, in case of doubt, we'd rather err on
the side of delay by asking you to call us at
407-302-3361 to get the issue sorted out promptly (instead of
compromising your account). Since we use the email
address or telephone number for comparison, if either is
already in the database, you get the warning.
- How do I change my
password?
Select the 'Member Services" icon then, 'Change Password', and
follow the steps. Afterwards, just login in again
using your new password.