In addition to a solid dependable helicopter I always look for customer service from the company and Audacity provide the best in the business. - JD Wilson, Nashville, TN

 

 

America's in recession and we're in the leisure industry, yet we must be doing something right as despite the unprecedented difficulties facing our economy, Genesis Hobby has been blessed with modest sales growth, which means we're hiring!  Moreover, while our products are pick-of-the-litter, they're also discretionary so if customers aren't happy, they have alternatives.  Thus, we exist for one reason . . . to serve our customers.  This guides our every customer interaction, and combined with good products, is key to our success.

 

 

Whether you're fielding a support call, editing a web page, or packing an order, know this . . . the only important thing is whether our customer is happy.  If they're not happy for any reason it's up to us to figure out how to make them happy, which ultimately means paying attention to the smallest detail.  The Devil is in the details is an old German saying, and nowhere is it more true than around here where even using your instead of you're (the proper contraction for 'you are') on a web page may irritate some customers.  Ultimately, your job is to get it right, no excuses.  If you become part of our team, you're either contributing to our success - or risk being perceived as part of the problem - thereby finding yourself out on your ass because our success pretty much derives entirely from satisfying our customers.

 

 

For example, if it'll bother you to lend a hand packing orders because you hired on to handle dealer sales, don't apply!  In fact, how far you go with us is entirely up to you, which we know sounds trite.  However, it's no less true for being trite because details count.   America's a wonderful place because anybody can become somebody by dint of hard work and solid ethics.   The same is true here at Genesis.  If you think and dream big, if you're a down to earth hard worker, if doing it right describes you, then we invite you to explore your career opportunities.

John Beech - GM (and janitor)

 

 

Position: Fulfillment Technician (Part-time)
Department: Warehouse

 

Responsibilities Include:
Your primary area of responsibility is picking or packing products to fulfill customer orders.  Duty hours are days.  This is a part-time position.

 

 

There are no small jobs at Genesis and fulfllment has perhaps the most impact on customer satisfaction.  Why?  Because you're largely responsible for their happiness when they open their box.  Either what the customer ordered is there in one piece, or it's not - no ifs, ands, or buts!  Screw this up by, for example, packing an AUD0016 instead of an AUD0016-2 and no matter what, you've rained on somebody's parade because they'll have to wait longer still for their parts.  If they're not happy, guess who else isn't happy - understand? 

 

 

Thanks for the fast shipping on those parts! - Todd Wallin, Peoria, AZ

 

 

Qualifications/Experience:
The ideal candidate must be meticulous, with excellent attention to detail, and be able to read a sequence of letters and numbers and match them to the products ordered. For example, AUD3068MT-25 is not the same as AUD3068ST.  Moreover, you must be able to walk and stand on concrete all day if needed, be able to lift 50 lbs on an occasional basis, and cheerfully attend to other duties as assigned.

 

 

If you believe you fit the criteria, please mail your resumé along with a brief cover letter explaining why you think you're the right person for the opportunity.